User Experience (UX) Researcher
Nearby Creative provides Product Development Lifecycle Services (PDLC) to Fortune 500s and large- to mid-size organizations. In our design, development, and marketing efforts, we touch many verticals, including FinTech, MedTech, EdTech, and LawTech. We're excited to work with people who are autodidactic and who like working with cross-disciplinary team members.
We offer appealing benefits including remote work, flexible hours, and competitive wages.
We are looking for a talented UX Researcher to help us create well-thought-out products, applications, and software alongside our scrum teams. You will work closely with our design and development teams, and client stakeholders, to define and implement vision, conduct qualitative and quantitative research, define personas, and plan and measure usability testing. You will be able to leverage mixed research methods, tools, and data to uncover problems and provide solutions related to user journeys and heuristics. You will have the opportunity to work on a variety of client projects ranging from SaaS products to mobile applications; from minimal viable product prototypes to high-fidelity mockups. Our team is looking for a problem solver who wants ownership of their design considerations.
- Gather information about client requirements through planning and conducting stakeholder interviews, reviewing existing data and documentation, and market research.
- Translate client requirements into high-level project plans to identify proposed research, design, and usability testing.
- Collaborate with Product Design and Engineering teams on sketching and ideation and provide research informed feedback on designs.
- Conduct usability testing before, after, and during development.
- Interface with internal project managers, external stakeholders, or product owners to ensure design thinking and research are on track with requirements from the client and in-line with user needs.
- Design and implement qualitative research methods such as surveys, customer interviews, card sorting, field interviews / studies, etc.
- Drive user-centric design and user experience choices with a finger on the pulse of simplicity, ease of use, and attractiveness of the output.
- Pitch and present the stages of design thinking to internal and external stakeholders.
- Work closely (both synchronously and asynchronously) within a multidisciplinary team, including web developers and programmers in various time zones.
- Incorporate inclusivity and legality/compliance requirements throughout the research and design process.
- Given our products will be defined and designed based on research, we’ll have less re-work and be more likely to stay within schedule and budget without compromising product features and usability.
- Clients will have clarity and confidence about what we’re building and why key product decisions are made thus resulting in less churn in the development process.
- Our clients will hire us for future projects because they rave about our process, team, and the impact of the solutions we create for their businesses.
- BA or equivalent experience in User Experience Design, Human-Computer Interaction, Visual Design, Computer Science, Information Sciences, or applicable degree/program
- Three or more years of experience and proven track record in UXR
- Portfolio that demonstrates research skills and experiences, including final projects, sketches and process documents, surveys and data, and other UX-oriented work
- Diverse mixture of creative and technical skills and experiences, lending themselves to the essential UX values of empathy, design thinking, problem solving, and curiosity
- Experience in a collaborative/team working environment with a variety of disciplines and skill sets
- Strong verbal and written communications skills for presenting research, defending decisions, and contributing to copywriting as needed
- Ability to use Adobe design software and other prototyping software tools such as Figma and whiteboard software such as Miro
- Experience in computer science, product design, human-computer interaction, information systems psychology, and/or software development
- Working knowledge of basic coding and software development best practices for collaboration with developers
- Understanding of Dan Brown’s 8 Principles of IA
- 100% remote work
- Pittsburgh office optional
- Flexible hours
- Competitive wages
- Low-stress environment
- Advancement opportunities
- All contractor benefits
- 25 days paid time off:
- 10 vacation days
- 10 federal holidays
- 5 personal days
- 2 rollover days
- Paid family leave
- Health, vision, dental
- Life insurance policy
- Short- and long-term disability
- Equipment expensing
- Professional development